Effective Date: 01-02-2025
At Eman Fabrics, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied, please review our refund and return policy below.
1. Return & Exchange Eligibility
You may request a return or exchange if:
- The item is defective, damaged, or incorrect.
- The request is made within 7 days of receiving the order.
- The product is unused, unwashed, and in its original packaging with all tags attached.
2. Items Not Eligible for Return
The following items cannot be returned or exchanged:
- Products purchased on sale or clearance.
- Customized or stitched items.
- Accessories such as jewelry, scarves, and undergarments.
3. How to Request a Return or Exchange
To initiate a return or exchange:
- Contact us at [email protected] or via our website contact form with your order number and reason for return.
- Our team will review your request and provide instructions for returning the item.
- Ship the product back using a trackable courier service. Return shipping costs are the customer’s responsibility unless the item was incorrect or defective.
4. Refund Process
- Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
- If approved, the refund will be processed within 7-10 business days and credited to your original payment method.
- Shipping charges are non-refundable.
5. Exchange Process
- If you wish to exchange an item, we will process it once the returned product is received and inspected.
- Exchanges are subject to product availability.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or refund at no additional cost.
7. Changes to This Policy
Eman Fabrics reserves the right to modify this policy at any time. Updates will be posted on this page with the effective date.
8. Contact Us
For any return or refund inquiries, contact us.
Thank you for shopping with Eman Fabrics!